Short answer, free. Longer answer, always free! Smaller orders (for example one or two 10 or 25 packs) will be sent via a ‘letter-box’ delivery, which means that you don’t even need to be there. Larger orders will be sent via parcels. We will contact you if this is the case. Orders over £50 will be sent ‘Tracked 24’ as standard.

Postage days are: Monday, Tuesday & Thursday. Orders made after 3:00am Thursday will be posted on a Monday. No postage on Bank Holidays.

U.K. addresses only please. Your order will be refunded if the delivery address is not in the U.K.

Please allow them to come to room temperature slowly; giving them time to acclimate before you move them into their new enclosure.

Please be assured that if your parcel/letter gets misplaced in the delivery system, but arrives before the “lost date”, they should all still be alive but will need a slower warm-up period.
10 days is the amount of time Royal Mail state before an item can be classed as lost and claimed for. After 10 days we can lodge a claim with Royal Mail and either resend or refund; we can only apologise to you for the long wait but we can’t make them do a better job.

If your order arrives with damage or deaths we NEED proof of this via pictures clearly showing they are dead, “belly up” is best, within hours of arrival if not straight away. No proof, no refund/resend.

When temperatures are going to be below 3C on average for the country on the days that your orders would/will be out for delivery, we will ‘hold’ your order until the next post day where the temperatures are more favourable. You will be kept informed if your order is on-hold.
We hope you understand that this is for the Isopods well-being and the only way we can keep prices so low and guarantee live arrival.

We have basic care requirements for our stock in the “Description” of each type we sell, much more detailed info can be found online simply by copy/pasting the type into your search browser. We say this as everyone’s set up is different and this has an impact on a lot of the care needed.

Don’t worry, they are what you ordered! A few of our isopods don’t start to show their colours until they get a little bigger. Magic Potion babies will look all white until they grow, then their patterns will start to develop.

Yes! Cuttlefish, ground shells, calcium powder; your isopods will struggle without it.